FAQ
DELIVERY:
1. What should be done and the prerequisites for my delivery to be completed?
You will be required to complete the following 3 steps in order to schedule your delivery: 1. Share your Identity and Address Proof Documents, 2. Payment of security deposit along with payment of first month’s rental and 3. Signing of Agreement. Please contact our customer care no at 8339035555 (9:30 AM to 5:30 PM) if you have any further queries. OR post your queries in the “Customer service” in web Portal http://www.rentfurniture.co.in
2. What should I do if my order was cancelled?
Your order might be cancelled due to few reasons like stock availability, profile verification, or delivery location not currently serviceable. To know more about your order status/details and for any further assistance, we request you to contact our customer care no at 8339035555 (9:30 AM to 5:30 PM). OR post your queries in the “Customer service” in web Portal http://www.rentfurniture.co.in
3. How soon will my product be delivered?
After completion of mandatory KYC procedure and payments and signing of agreement our customer support team will reach out to you, to schedule a delivery date as per your convenience. Once it is done, your order will be delivered within 24-48 hours.
4. What if the condition of the product received is not satisfactory?
We do not compromise on quality and customer satisfaction, We make sure that all the products reach you without compromising on quality. There are a series of stringent quality control checks that we undertake on every product before delivery. However, if you don't like the products at the time of delivery, you can return them and replacement will be done.
After completion of 12 months of the subscription we provide cleaning (one time per year) of the furniture as free servicing. The maintenance does not include any damage or breakdown due to mishandling. We will carry out the maintenance/repair of the Product within 3-4 working days after the request has been raised. In case, the issue is not resolved during repair, we shall provide a replacement for the Product.For any further assistance, we request you to contact our customer care no at 8339035555 (9:30 AM to 5:30 PM). OR post your queries in the “Customer service” in web Portal http://www.rentfurniture.co.in
5. Can I choose the delivery time?
Yes. You can share your preferred delivery time from 9:30 AM to 5:30 PM (Excluding Sunday) with us. If furniture availability is not an issue, our team will comply with your request.
6. Do I have to pay for deliveries and pick-ups?
Yes, it is as per schedule mention in Delivery, Transportation, Loading/Unloading and Installation.
7. Are the installation free?
No, it is as per schedule mention in Delivery, Transportation, Loading/Unloading and Installation.
Installation of some products are not chargeable.
8. What documents am I expected to share before my furniture package is delivered?
- 1. PAN Card
- 2. ID Proof (any one of the following)
- Passport
- Aadhar Card
- Driving License
- Voter ID Card and Address proof
9. If delivery is requested at an address different from the address specified in the ID proof document in above sl no 2, then you’ll also be required to share:
- House Rental Agreement or other Utility bill, such as electric, Phone, Gas bill etc.
- Company Letter from HR (template for reference)
10. I don’t have the required documents. Are there any alternate documents I can submit for verification?
No, We currently do not take any alternate documents to complete the profile verification. You can find the complete list of documents required in the schedule mentioned above.
11. How can I share these documents?
we request you to contact our customer care no at 8339035555 (9:30 AM to 5:30 PM).Our Representative will meet you as per your suitable time.
12. I can’t seem to find the link to the page where I can upload my documents. How can I get this link sent to me again?
We request you to contact our customer care no at 8339035555 (9:30 AM to 5:30 PM). Our Representative will meet you as per your suitable time.